Tier 1 · Internal Resolution
Your complaint is first handled by ConsentGuru's Grievance Officer
Penalties: up to ₹250 crore for non-compliance
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www.consentguru.com
Data Protection Officer / Grievance Officer
Designated officer responsible for grievance redressal under the Digital Personal Data Protection Act, 2023.
- Officer
- Shijas Mohidheen
- Registered address
- #10, Second Floor, Manasa TowersMG Road, Mangalore - 575003Karnataka, India
- Response time
- Within 7 days as per DPDP Act Section 13
You may lodge a complaint with the Data Fiduciary using the form below. This grievance mechanism is established in accordance with Section 13 of the Digital Personal Data Protection Act, 2023. All complaints will be acknowledged and addressed within the prescribed timeline.
DPDP Act Grievance Redressal System
The Digital Personal Data Protection Act, 2023 provides a two-tier grievance redressal mechanism.
Tier 2
Data Protection Board of India (DPBI)
If internal resolution is unsatisfactory, you can escalate to DPBI. Appeal: TDSAT within 60 days.
File a Grievance
Submit your grievance related to personal data processing. Your complaint will be addressed by the Grievance Officer as per DPDP Act requirements.
Track a grievance or Data Principal request
Enter a GRV- or DPR- ticket ID and the email used on the form. Status appears here after you submit, and you can look up either type of submission.
This grievance portal is provided in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act). Track a Data Principal Rights ticket (DPR-) here too, or file a rights request.